Patient Care & Scheduling Specialist

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 31,000 - 39,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support physicians, PAs, nurses, and other care team members. You will coordinate scheduling, interview patients, refer to clinics, and assist with patient flow and information in electronic records.

The role emphasizes accurate data entry, insurance verification, and professional communication with internal and external customers within a field-based care setting. On-site schedule Mon-Fri.

Qualifications

• High school diploma, GED, or equivalent.
• Proficiency in spoken and written English.
• One year of creditable experience or two years of education above high school.
• Advanced knowledge of medical terminology.
• Ability to enter, modify, and retrieve patient information in electronic health records.

Responsibilities

• Schedule and reschedule patient appointments.
• Interview patients for appointments.
• Refer patients to specialty clinics and provide information to resolve complaints.
• Verify third-party insurance and manage patient data in records.
• Coordinate information related to patient care with the care team.

Skills

Medical terminology

Customer service

Scheduling

EHR data entry

Communication

Independence

Education

High school diploma or equivalent

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support physicians, PAs, nurses, and other care team members. You will coordinate scheduling, interview patients, refer to clinics, and assist with patient flow and information in electronic records.

The role emphasizes accurate data entry, insurance verification, and professional communication with internal and external customers within a field-based care setting. On-site schedule Mon-Fri.