Healthcare Support & Scheduling Specialist

U.S. Department of Veterans Affairs; Missouri; On-site; USD 33,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to screen incoming calls for the Community Care Service and perform front-desk and scheduling duties in an outpatient setting.

The role supports patient care through coordinating appointments, reviewing records, verifying demographics and insurance, and communicating with clinical staff. Education requirements include a high school diploma; no experience is required.

Qualifications

• High school diploma or equivalent is required.
• No experience is required.
• Proficiency in spoken and written English is required.

Responsibilities

• Screen incoming calls for the Community Care Service.
• Coordinate patient care and scheduling in outpatient/inpatient settings.
• Review patient records and demographic/insurance information.
• Assist with front desk duties and processing administrative orders.

Skills

Medical terminology

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Insurance verification tools

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to screen incoming calls for the Community Care Service and perform front-desk and scheduling duties in an outpatient setting.

The role supports patient care through coordinating appointments, reviewing records, verifying demographics and insurance, and communicating with clinical staff. Education requirements include a high school diploma; no experience is required.