Advanced Medical Support Assistant: Care Coordination Pro

Veterans Health Administration; Castle Point (NY); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Annual leave + 13 Federal holidays

Sick leave

Parental leave

Childcare subsidy

Federal health/retirement benefits

Job summary

Veterans Health Administration in the United States is seeking a Medical Support Assistant to deliver specialized administrative support for patient care within an interdisciplinary team. The role focuses on front-line tasks like answering phones, greeting patients, scheduling appointments, and relaying messages to clinical staff.

The position involves coordinating across multiple clinics, reviewing clinic utilization, managing electronic health records, and ensuring timely pre-appointment

Qualifications

• Answering phones and greeting patients
• Scheduling appointments and relaying messages
• Verifying provider orders and managing records in EHR/ICB systems

Responsibilities

• Coordinate with the patient care team to review clinic utilization and adjust schedules
• Answer phones, greet patients, relay messages, and schedule appointments
• Manage patient information in the electronic health record and verify insurance in the Insurance Capture Buffer (ICB) system
• Coordinate transfers to VA facilities or private hospitals as needed
• Participate in team huddles to plan, problem solve, and follow up with patient care
• Monitor pre-appointment information and readiness for patient visits

Job description

Veterans Health Administration in the United States is seeking a Medical Support Assistant to deliver specialized administrative support for patient care within an interdisciplinary team. The role focuses on front-line tasks like answering phones, greeting patients, scheduling appointments, and relaying messages to clinical staff.

The position involves coordinating across multiple clinics, reviewing clinic utilization, managing electronic health records, and ensuring timely pre-appointment