Care Navigation Manager

Empath Health; West Palm Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Trustbridge Hospice, a part of Empath Health, is seeking a Care Navigation Manager for our team in West Palm Beach. This onsite, full-time role runs Monday through Friday, 11:00 a.m.

– 7:30 p.m., supporting the Admissions team and ensuring a compassionate experience for patients and families during a meaningful transition. The manager leads and coordinates the intake process for hospice referrals, guiding referred patients and families through referral and access, explaining services, verifying

Responsibilities

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee scheduling of initial hospice visits, admissions assessments, and onboarding appointments with admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care and high-quality service delivery.
• Ensure accurate records.

Job description

Trustbridge Hospice, a part of Empath Health, is seeking an organized and friendly Care Navigation Manager forour team in West Palm Beach.

This position is onsite. This full-time position works Monday through Friday, 11:00a.m – 7:30 p.m. , supporting the Admissions team and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

The Care Navigation Manager is responsible for leading and coordinating the intake process for hospice referrals. This position ensures that referred patients and their families are compassionately guided through the referral and access process, including explaining hospice services, verifying eligibility, and scheduling initial assessments and admissions. The manager supervises care navigation staff and ensures that all inquiries and referrals are handled with sensitivity, efficiency, and in accordance with regulatory standards.

What you’ll Do

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure the prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Ensure care navigation staff provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee the coordination and scheduling of initial hospice visits, admissions assessments, and other onboarding appointments in collaboration with the admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care and high-quality service delivery.
• Ensure accurate records