Care Navigation Manager

LE10005 Empath Payroll Services, LLC; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits & wellness

PTO 5+ weeks

CEU support

Tuition reimbursement

Job summary

Trustbridge Hospice, part of Empath Health, is seeking a Care Navigation Manager to lead the intake process for hospice referrals in West Palm Beach. This on-site role supports admissions, coordinates initial visits, and ensures compassionate, compliant patient experiences during a pivotal time.

The ideal candidate has 3+ years in hospice/admissions, supervisory experience, and strong communication. A bachelor’s degree in a related field is preferred.

Qualifications

• Bachelor’s degree preferred in nursing, healthcare administration, social work, or related field.
• Minimum 3 years of hospice, home health, or healthcare intake/admissions experience.
• 1–2 years of supervisory experience in healthcare.
• Exceptional communication and interpersonal skills with a compassionate, patient-centered approach.
• Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.
• Proficiency in EHR systems and Microsoft Office Suite.

Responsibilities

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure prompt and accurate intake of patient information, including clinical details and insurance verification.
• Provide clear explanations of hospice services, goals, and eligibility.
• Schedule initial visits and admissions assessments in collaboration with the admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care.
• Maintain accurate records in the EHR and ensure HIPAA compliance.
• Train and supervise intake staff to uphold high standards of service.
• Identify barriers to timely admission and resolve access issues.
• Develop standard operating procedures for intake with a focus on quality improvement.
• Generate reports on referral volume and key performance indicators.

Skills

Communication

Organization

Education

Bachelor’s degree in nursing, healthcare administration, social work, or related field

Tools

EHR systems

Microsoft Office

Job description

About the Role

Trustbridge Hospice, a part of Empath Health, is seeking an organized and friendly Care Navigation Manager for our team in West Palm Beach. This position is onsite. This full-time position works Monday through Friday, 11:00a.m – 7:30 p.m., supporting the Admissions team and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions. Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

The Care Navigation Manager is responsible for leading and coordinating the intake process for hospice referrals. This position ensures that referred patients and their families are compassionately guided through the referral and access process, including explaining hospice services, verifying eligibility, and scheduling initial assessments and admissions. The manager supervises care navigation staff and ensures that all inquiries and referrals are handled with sensitivity, efficiency, and in accordance with regulatory standards.

Responsibilities

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure the prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Ensure care navigation staff provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee the coordination and scheduling of initial hospice visits, admissions assessments, and other onboarding appointments in collaboration with the admissions team.
• Monitor referral‑to‑admission timelines to ensure timely access to care and high‑quality service delivery.
• Ensure accurate records and documentation in the electronic health record (EHR) system and ensure compliance with all HIPAA, Medicare, and state regulatory requirements.
• Train, supervise, and support intake and care navigation staff to uphold high standards of customer service, communication, and operational efficiency.
• Identify and address barriers to timely admission and proactively resolve issues impacting access to care.
• Develop and maintain standard operating procedures for the intake process, with a focus on continuous quality improvement.
• Generate reports on referral volume, conversion rates, response times, and other key performance indicators.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry‑Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission‑driven team dedicated to kindness, compassion, and Full Life Care for All.

What You’ll Need

• Bachelor’s degree in nursing, healthcare administration, social work, or a related field preferred.
• Minimum 3 years of experience in hospice, home health, or healthcare intake/admissions.
• 1–2 years of supervisory experience in a healthcare setting required.
• Exceptional communication and interpersonal skills with a compassionate, patient‑centered approach.
• Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.
• Proficiency in EHR systems and Microsoft Office Suite.
• Strong organizational and problem‑solving skills with the ability to manage multiple priorities.

Additional Information

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not‑for‑profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful. Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (\"ADA\"), and applicable state and local laws. It is Empath Health’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non‑discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health.

If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health’s online employment application, please contact [e-mail].

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We’re Empath, and We’re Here to Redefine Healthcare Pretty bold statement, we know, but boldness is in our bones. We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day. And the best part? We're just getting started. Whether you’re into hands‑on patient care or more the Excel formula type, we’ve got a place for you on Team Empath. It takes all of us to provide Full Life Care. Are you ready to join Team Empath?