Care Navigation Manager – Compassionate Hospice Admissions

Empath Health; West Palm Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Trustbridge Hospice, a part of Empath Health, is seeking a Care Navigation Manager for our team in West Palm Beach. This onsite, full-time role runs Monday through Friday, 11:00 a.m.

– 7:30 p.m., supporting the Admissions team and ensuring a compassionate experience for patients and families during a meaningful transition. The manager leads and coordinates the intake process for hospice referrals, guiding referred patients and families through referral and access, explaining services, verifying

Responsibilities

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee scheduling of initial hospice visits, admissions assessments, and onboarding appointments with admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care and high-quality service delivery.
• Ensure accurate records.

Job description

Trustbridge Hospice, a part of Empath Health, is seeking a Care Navigation Manager for our team in West Palm Beach. This onsite, full-time role runs Monday through Friday, 11:00 a.m.

– 7:30 p.m., supporting the Admissions team and ensuring a compassionate experience for patients and families during a meaningful transition. The manager leads and coordinates the intake process for hospice referrals, guiding referred patients and families through referral and access, explaining services, verifying