Patient Experience Coordinator

ChenMed LLC; Orlando (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is seeking a Care Facilitator in Orlando as a first point of contact for patients, delivering exceptional customer service and administrative support. You will check patients in/out, schedule appointments, and help coordinate referrals while maintaining patient confidentiality.

The role requires strong communication, EMR proficiency, and ability to work evenings or weekends as needed to support clinic operations and patient care.

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Check in/out patients and schedule appointments; keep lobby organized.
• Coordinate PCP and Specialist schedules and manage patient flow.
• Use EMR and office software to manage patient information and communications.
• Conduct love calls and send birthday/greeting cards to patients.
• Answer phones and route messages to appropriate staff.
• Communicate ChenMed personnel information clearly to patients.
• Verify insurance, collect copays, and assist with referrals and follow-ups.
• Escort patients to exam rooms and ensure comfort.
• Monitor HEDIS needs and report hospitalizations relevant metrics.
• Present customer surveys and assist with service recovery.
• Participate in daily/weekly huddles and share patient details.
• Coordinate transportation and rides for patients as needed.

Skills

Exceptional customer service

EMR systems

ChenMed products/services/policies

Microsoft Office Suite

Professional communication

Attention to detail

Verbal and written communication

Active listening

Positive attitude

English fluency

Evening/weekend/holiday flexibility

Education

High school diploma or equivalent

Medical Assistant program preferred

1 year medical clinic experience

BLS for Healthcare Providers preferred

Tools

Microsoft Office Suite

Job description

ChenMed is seeking a Care Facilitator in Orlando as a first point of contact for patients, delivering exceptional customer service and administrative support. You will check patients in/out, schedule appointments, and help coordinate referrals while maintaining patient confidentiality.

The role requires strong communication, EMR proficiency, and ability to work evenings or weekends as needed to support clinic operations and patient care.