Patient Care Concierge - Front Desk (Evenings/Weekends)

ChenMed LLC; St. Louis (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

ChenMed LLC in Missouri is seeking a Care Facilitator to be the patient’s first contact, delivering exceptional customer service, and providing essential clerical support at check-in and check-out. You will schedule appointments, manage PCP and specialist referrals, verify insurance, collect copays, and help patients with forms and information.

Requirements include a high school diploma, medical assistant training preferred, at least one year in a medical clinic, and proficiency with EMR and

Qualifications

• High school diploma or equivalent required.
• Graduation from an accredited Medical Assistant program preferred.
• Minimum 1 year of experience in a medical clinic or similar setting.
• BLS for Healthcare Providers preferred.

Responsibilities

• Interacts with patients, checks in/out and schedules appointments.
• Gatekeeper for PCP and Specialists schedules; ensures Top 40 patients every 13 days.
• Uses computer systems to add patient information, print forms, respond to emails, and generate New Patient packets.
• Conducts “love” calls, mails birthday and greeting cards to patients.
• Answers phones, takes detailed and accurate messages, and directs to appropriate staff.
• Communicates ChenMed personnel information to patients.
• Verifies patient insurance via phone or website; collects copays; schedules referrals.
• Escorts patients to exam rooms and ensures their comfort.
• Acts as HEDIS champion for PCP and reports hospitalizations.
• Presents patient surveys and escalates for service recovery.
• Participates in daily/weekly huddles with the team.
• Manages transportation: driver lists, deliveries, Uber/Lyft arrangements.

Skills

Customer service

EMR systems

Phone handling

Microsoft Office

Communication

Attention to detail

Verbal and written communication

Travel up to 10%

Education

High school diploma

Medical Assistant program

BLS for Healthcare Providers

Tools

Excel

Outlook

Word

EMR systems

Job description

ChenMed LLC in Missouri is seeking a Care Facilitator to be the patient’s first contact, delivering exceptional customer service, and providing essential clerical support at check-in and check-out. You will schedule appointments, manage PCP and specialist referrals, verify insurance, collect copays, and help patients with forms and information.

Requirements include a high school diploma, medical assistant training preferred, at least one year in a medical clinic, and proficiency with EMR and