Care Experience Lead - Client & Caregiver Success

Aveanna Healthcare; Sioux City (IA); On-site; USD 52,000 - 72,000; Full time

Job summary

Aveanna Healthcare in Sioux City, IA is seeking a Care Experience Manager (CEM) to coordinate care for clients and support a dedicated team of caregivers. This role focuses on communication, scheduling, and ensuring high satisfaction without direct clinical tasks.

You will collaborate with clinical and recruitment teams to manage referrals, onboarding, and records, while participating in on-call coverage and building a positive, engaged caregiver network in the community.

Qualifications

• Excellent communication, relationship-building, and problem-solving skills.
• Strong organizational and time management skills.
• Comfortable using MS Office and learning new systems quickly.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring high satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams to support referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in on-call rotation — phone support only, and paid.
• Build a strong, engaged caregiver team with a positive work environment.
• Handle problem-solving with professionalism and empathy.

Skills

Communication skills

Organization

Problem solving

MS Office

Relationship-building

Education

Bachelor’s degree

Job description

Aveanna Healthcare in Sioux City, IA is seeking a Care Experience Manager (CEM) to coordinate care for clients and support a dedicated team of caregivers. This role focuses on communication, scheduling, and ensuring high satisfaction without direct clinical tasks.

You will collaborate with clinical and recruitment teams to manage referrals, onboarding, and records, while participating in on-call coverage and building a positive, engaged caregiver network in the community.