Care Experience Manager: Client & Caregiver Coordinator

Aveanna Healthcare, LLC; Urbandale (IA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Cellphone provided

On-call compensation

Mileage reimbursement

Job summary

Aveanna Healthcare is seeking a Staffing Coordinator (Care Experience Manager) to support clients and caregivers with coordination, communication, and scheduling. You will be the primary contact for families, manage caregiver matches, and collaborate with clinical and recruitment teams to support referrals and onboarding.

The role emphasizes on-call support, scheduling accuracy, and building a positive team culture.

Qualifications

• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation - phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy - turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.
• Phone-based on call after hours support - paid!

Skills

Excellent communication

Strong organizational skills

Problem-solving

Education

Bachelor's degree

Tools

MS Office

Job description

Aveanna Healthcare is seeking a Staffing Coordinator (Care Experience Manager) to support clients and caregivers with coordination, communication, and scheduling. You will be the primary contact for families, manage caregiver matches, and collaborate with clinical and recruitment teams to support referrals and onboarding.

The role emphasizes on-call support, scheduling accuracy, and building a positive team culture.