Care Experience Coordinator — Paid On-Call

Aveanna Healthcare; Bartonsville (PA); Remote; USD 28,000 - 41,000; Part time

Job summary

Aveanna Healthcare is seeking a caregiver coordination professional who will serve as the main point of contact for clients and families, ensuring timely communication and high satisfaction. You will manage caregiver schedules, support referrals, and maintain records, all in a fast-paced, office-based environment.

The role emphasizes on-call rotation (every other week) with phone-based support, no hands-on clinical work, and opportunities for career growth within a purpose-driven team.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in sales, customer service, or a fast-paced office.
• Strong organizational and time management skills.
• Excellent communication and relationship-building abilities.
• Comfortable using MS Office and quick at learning new systems.
• Healthcare or recruiting experience preferred but not required.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — only once every other weeks, phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Communication

Organizational skills

Problem solving

Time management

Relationship-building

MS Office

Education

Bachelor's degree or equivalent work experience

Tools

MS Office

Job description

Aveanna Healthcare is seeking a caregiver coordination professional who will serve as the main point of contact for clients and families, ensuring timely communication and high satisfaction. You will manage caregiver schedules, support referrals, and maintain records, all in a fast-paced, office-based environment.

The role emphasizes on-call rotation (every other week) with phone-based support, no hands-on clinical work, and opportunities for career growth within a purpose-driven team.