Care Experience Manager — Drive Coordination & Growth

Aveanna Healthcare; Fort Wayne (IN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Aveanna Healthcare is seeking a results-driven coordinator to serve as the main point of contact for clients and caregivers in Fort Wayne, IN. You will manage caregiver schedules, support referrals, and maintain records with accuracy and confidentiality.

This role emphasizes communication, relationship-building, and problem-solving to ensure high satisfaction and smooth onboarding of caregivers. Prior recruiting or healthcare exposure is a plus.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Organizational skills

Time management

Communication

Relationship building

Problem solving

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

Aveanna Healthcare is seeking a results-driven coordinator to serve as the main point of contact for clients and caregivers in Fort Wayne, IN. You will manage caregiver schedules, support referrals, and maintain records with accuracy and confidentiality.

This role emphasizes communication, relationship-building, and problem-solving to ensure high satisfaction and smooth onboarding of caregivers. Prior recruiting or healthcare exposure is a plus.