Care Experience Coordinator — Client & Caregiver Success

Aveanna Healthcare; Worcester (MA); Sur place; USD 45 000 - 49 000; Plein temps

Avantages offerts par ce poste

Bonus potential (up to 25%)

Cellphone reimbursement

Mileage reimbursement

Vacation accrual + growth potential

Résumé du poste

Aveanna Healthcare seeks a dedicated Care Experience Manager to coordinate client and caregiver activities, ensuring smooth communication and scheduling efficiency. This role emphasizes non-clinical coordination, relationship-building, and responsive support across patient referrals and caregiver onboarding.

You’ll collaborate with clinical and recruitment teams, maintain accurate records, and participate in on-call coverage while contributing to a positive, growth-oriented work environment.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsabilités

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.
• Phone-based on call after hours support - paid!

Connaissances

Customer service

Sales

Time management

Communication

Formation

Bachelor's degree

Description du poste

Aveanna Healthcare seeks a dedicated Care Experience Manager to coordinate client and caregiver activities, ensuring smooth communication and scheduling efficiency. This role emphasizes non-clinical coordination, relationship-building, and responsive support across patient referrals and caregiver onboarding.

You’ll collaborate with clinical and recruitment teams, maintain accurate records, and participate in on-call coverage while contributing to a positive, growth-oriented work environment.