Care Experience Manager: Staffing & On-Call Lead

Aveanna Healthcare, LLC; Fort Worth (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Vacation Days

Sick Days

Quarterly Bonus Opportunities

Mileage Reimbursement

401(k) with Employer Matching

Employee Stock Purchase Plan

Tuition Discounts and Reimbursement

Advancement Opportunities

Job summary

Aveanna Healthcare, LLC in Fort Worth, TX is seeking a Care Experience Manager (CEM) to oversee staffing, organize orientation and training for caregivers, and ensure high-quality private-duty nursing services for patients and families.

This full-time role offers a $40,000 base salary plus quarterly bonuses and rotating on-call shifts, a Monday–Friday daytime schedule, and a comprehensive benefits package including health, dental, vision, retirement, training, and mileage reimbursement.

Qualifications

• High School Diploma or equivalent required.
• Proficiency in English; bilingual skills highly preferred.
• Healthcare experience is highly preferred.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Willingness to work an after-hours on-call schedule.

Responsibilities

• Coordinate staffing needs and caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
• Demonstrate problem-solving skills, initiative, and sound judgment.
• Uphold and adhere to company policies and procedures.

Skills

Strong organizational skills

Teamwork

Proficiency in Microsoft Office (Word,

Education

High School Diploma or equivalent

College degree a plus

Tools

Microsoft Office Suite (Word, Excel)

Job description

Aveanna Healthcare, LLC in Fort Worth, TX is seeking a Care Experience Manager (CEM) to oversee staffing, organize orientation and training for caregivers, and ensure high-quality private-duty nursing services for patients and families.

This full-time role offers a $40,000 base salary plus quarterly bonuses and rotating on-call shifts, a Monday–Friday daytime schedule, and a comprehensive benefits package including health, dental, vision, retirement, training, and mileage reimbursement.