Care Coordinator | Veterinary Receptionist

PetVet Care Centers; Lexington (KY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

401(k) Plan

Pet Discounts

Calm App & EAP

CE Stipends

Career Development

Grant Circle

Local Hospital Culture

Job summary

PetVet Care Centers seeks a Care Coordinator to support the hospital with administrative and customer service tasks. This role aligns with Veterinary Receptionist, Customer Service Representative, or Client Care Specialist titles and requires a friendly, organized approach to help pets and their families.

Join a team focused on compassionate care, efficient lobby management, and accurate data handling in a busy veterinary setting. Competitive pay and benefits are offered.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• At least 1 year of reception experience in a veterinary clinic setting.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Reception experience

Customer service

Job description

PetVet Care Centers seeks a Care Coordinator to support the hospital with administrative and customer service tasks. This role aligns with Veterinary Receptionist, Customer Service Representative, or Client Care Specialist titles and requires a friendly, organized approach to help pets and their families.

Join a team focused on compassionate care, efficient lobby management, and accurate data handling in a busy veterinary setting. Competitive pay and benefits are offered.