Veterinary Care Coordinator — Front Desk Pro

PetVet Care Centers; Richmond (VA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Parental Leave

Pet Discounts

Wellbeing resources

CE stipends

Career development

Job summary

PetVet Care Centers' Broad Street Veterinary Hospital in Richmond, VA is seeking a Veterinary Receptionist (Care Coordinator) to join the team. The role combines front‑desk customer service with hospital support, welcoming clients and patients and coordinating appointments in a fast-paced setting.

The hospital emphasizes a prevention‑first approach and AAHA accreditation, offering a supportive culture, comprehensive benefits, and a stable team focused on compassionate care for pets and people.

Qualifications

• 2 years' experience in a veterinary setting required.
• 2 years' experience as a veterinary receptionist preferred.
• 18 years of age or older to apply.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Stress management

Job description

PetVet Care Centers' Broad Street Veterinary Hospital in Richmond, VA is seeking a Veterinary Receptionist (Care Coordinator) to join the team. The role combines front‑desk customer service with hospital support, welcoming clients and patients and coordinating appointments in a fast-paced setting.

The hospital emphasizes a prevention‑first approach and AAHA accreditation, offering a supportive culture, comprehensive benefits, and a stable team focused on compassionate care for pets and people.