Vet Care Coordinator - Emergency & Specialty Receptionist

PetVet Care Centers; Englewood (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support (Calm app,

CE stipends and career development

Job summary

PetVet Care Centers' VRCC Veterinary Specialty & Emergency Hospital in Englewood, Colorado is seeking a Care Coordinator to provide administrative and customer service support within a high-performing veterinary team. This role closely aligns with Veterinary Receptionist, Customer Service Representative, or Client Care Specialist positions and offers an opportunity to contribute to exceptional pet care.

The position emphasizes compassion, teamwork, and a strong focus on patient and client

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required or equivalent.
• Experience in customer service and veterinary settings.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Veterinary Experience

Education

High school diploma or GED

Job description

PetVet Care Centers' VRCC Veterinary Specialty & Emergency Hospital in Englewood, Colorado is seeking a Care Coordinator to provide administrative and customer service support within a high-performing veterinary team. This role closely aligns with Veterinary Receptionist, Customer Service Representative, or Client Care Specialist positions and offers an opportunity to contribute to exceptional pet care.

The position emphasizes compassion, teamwork, and a strong focus on patient and client