Care Coordinator - Veterinary Front Desk

Petvet-Care-Centers; Apple Valley (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Pet discounts

Calm app access

CE stipends

Relief fund (Grant Circle)

Job summary

PetVet Care Centers’ Apple Valley Animal Hospital in California is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This full-time position combines front-desk reception with care coordination, ensuring a seamless client experience and efficient hospital operations.

As a Care Coordinator, you will handle admissions, appointment scheduling, basic client education, and data entry in our practice management software.

Qualifications

• 18 years or older to be considered
• High school diploma or GED or equivalent
• 1–2 years of experience as a veterinary receptionist in a hospital setting

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

PetVet Care Centers’ Apple Valley Animal Hospital in California is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This full-time position combines front-desk reception with care coordination, ensuring a seamless client experience and efficient hospital operations.

As a Care Coordinator, you will handle admissions, appointment scheduling, basic client education, and data entry in our practice management software.