Care Coordinator — Patient Experience & Scheduling Pro

Confluent Health LLC; Boston (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, disability

401(K) with employer match (4%)

Paid time off

Job summary

Confluent Health LLC is seeking a Care Coordinator to greet patients and manage front desk operations in a fast-paced clinic setting in Boston. You will coordinate check-ins, scheduling, insurance verification, and referrals while maintaining a welcoming, professional tone throughout each patient interaction.

The role emphasizes organization, multitasking, and strong communication, with comprehensive training provided and opportunities for growth within the clinic network.

Qualifications

• One year of customer-facing or patient-facing experience.
• Ability to multi-task while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer skills: navigating scheduling software, emails, and spreadsheets.
• No prior medical experience required—comprehensive training provided by the employer.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and managing waitlists and cancellations.
• Collect copays, balances, and other patient payments accurately and professionally.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Multitasking

Phone communication

Detail-oriented

Computer proficiency

Education

High School Diploma or GED

Job description

Confluent Health LLC is seeking a Care Coordinator to greet patients and manage front desk operations in a fast-paced clinic setting in Boston. You will coordinate check-ins, scheduling, insurance verification, and referrals while maintaining a welcoming, professional tone throughout each patient interaction.

The role emphasizes organization, multitasking, and strong communication, with comprehensive training provided and opportunities for growth within the clinic network.