Care Coordinator: Patient Experience & Scheduling

ProActive PT; Tucson (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with 4% match

Comprehensive training

Job summary

Confluent Health LLC is seeking a Care Coordinator at our Tucson, AZ locations. You will be the first voice and face for patients, delivering a warm, organized experience from the initial call through visits.

This role thrives in a fast-paced, multi-tasking environment with direct impact on patients and the clinical team. The position includes comprehensive training, onboarding, and support from clinic leadership, with clear growth pathways into management and operations.

Qualifications

• High School Diploma or GED.
• 1+ year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: scheduling software, emails, and spreadsheets.
• No prior medical experience required—training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and managing waitlists and cancellations.
• Collect copays, balances, and other payments accurately, including basic reconciliation.
• Protect patient privacy and HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multi-tasking

Phone communication

Detail-oriented

Organization

Education

High School Diploma or GED

Job description

Confluent Health LLC is seeking a Care Coordinator at our Tucson, AZ locations. You will be the first voice and face for patients, delivering a warm, organized experience from the initial call through visits.

This role thrives in a fast-paced, multi-tasking environment with direct impact on patients and the clinical team. The position includes comprehensive training, onboarding, and support from clinic leadership, with clear growth pathways into management and operations.