Care Coordinator – Patient Experience Champion

Texas Physical Therapy Specialists; Lakeway (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, vision benefits

401(K) with employer match

Training program (EMR navigation)

Onboarding and leadership support

Growth opportunities

Job summary

Confluent Health LLC is seeking a Care Coordinator to be the welcoming voice for patients and a central touchpoint for clinic operations. You will manage front desk tasks, scheduling, insurance verification, and patient communications with a focus on accuracy and empathy.

The role emphasizes multi-tasking, strong organizational skills, and professional communication. Training is provided, and opportunities exist for career growth within the clinic network.

Qualifications

• High School Diploma or GED is required.
• At least one year of experience in a customer-facing or patient-facing role (retail, hospitality, call center, medical reception, or similar).
• Demonstrated ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: learning new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required — comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette will be provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow moving by confirming appointments, managing waitlists, filling cancellations, and following up for future visits.
• Collect copays and other payments accurately and professionally, including basic accounting as needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Education

High School Diploma or GED

Job description

Confluent Health LLC is seeking a Care Coordinator to be the welcoming voice for patients and a central touchpoint for clinic operations. You will manage front desk tasks, scheduling, insurance verification, and patient communications with a focus on accuracy and empathy.

The role emphasizes multi-tasking, strong organizational skills, and professional communication. Training is provided, and opportunities exist for career growth within the clinic network.