Patient Experience Coordinator

Confluent Health LLC; Wilmington (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision

Disability and 401(K) with 4% employer

Comprehensive training

Structured onboarding

Clear growth pathways

Job summary

Confluent Health LLC is seeking a patient-centered Care Coordinator to be the first voice and face for our patients. The role emphasizes welcoming interactions, scheduling, insurance verification, and accurate payment processing in a fast-paced clinic setting.

We provide comprehensive training, structured onboarding, and clear growth pathways within our care teams, with competitive compensation and a full benefits package including 401(k) with employer match.

Qualifications

• High School Diploma or GED required.
• At least one year of customer-facing experience.
• Ability to manage multiple tasks while staying organized.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency and willingness to learn scheduling software.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Handle front desk operations: check-in/out, scheduling, insurance verification, and calls.
• Review referrals and update patient records; guide patients on next steps.
• Keep patient flow moving by confirming appointments and managing waitlists.
• Collect copays and other payments with accuracy and privacy.
• Protect HIPAA privacy in all front desk interactions and documentation.

Skills

Customer service

Phone communication

Multitasking

Basic computer skills

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Email proficiency

Job description

Confluent Health LLC is seeking a patient-centered Care Coordinator to be the first voice and face for our patients. The role emphasizes welcoming interactions, scheduling, insurance verification, and accurate payment processing in a fast-paced clinic setting.

We provide comprehensive training, structured onboarding, and clear growth pathways within our care teams, with competitive compensation and a full benefits package including 401(k) with employer match.