Patient Care Coordinator & Scheduling Specialist

Confluent Health LLC; Tempe (AZ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with employer match

Comprehensive training

Job summary

Confluent Health LLC is seeking a Care Coordinator to provide a warm, professional first impression to patients and visitors. You will manage front desk tasks, scheduling, and insurance verification while supporting the clinical team.

The role emphasizes organized multitasking, clear phone communication, and accurate record keeping. On-site position in Tempe, with comprehensive training and growth potential.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer-facing or patient-facing experience.
• Ability to multitask and stay organized.
• Comfortable communicating on the phone with patients and referrals.
• Basic computer skills for scheduling and documentation.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations and follow-ups.
• Collect copays, balances, and other payments accurately and professionally with basic tracking.
• Protect patient privacy and HIPAA standards in all front desk interactions.

Skills

Customer service

Multi-tasking

Phone communication

Attention to detail

Basic computer skills

Education

High School Diploma or GED

Job description

Confluent Health LLC is seeking a Care Coordinator to provide a warm, professional first impression to patients and visitors. You will manage front desk tasks, scheduling, and insurance verification while supporting the clinical team.

The role emphasizes organized multitasking, clear phone communication, and accurate record keeping. On-site position in Tempe, with comprehensive training and growth potential.