Care Coordinator & Patient Experience Lead

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical, Dental, Vision benefits

401(K) Safe Harbor Match

Paid time off

Job summary

Spear Physical and Occupational Therapy in Dumbo, NY is seeking a Care Coordinator to welcome patients, manage appointment flow, and respond promptly to inquiries. The role emphasizes hospitality, clear communication, and proactive patient support within a collaborative clinic culture.

As part of our team-based care model, you will guide patients through the intake and scheduling process while delivering excellent customer service and helping maintain a smooth clinic experience.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication and multitasking abilities.
• Strong attention to detail and willingness to grow.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Respond to all phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience and greet all patients.
• Deliver 5-star customer service and contribute to a collaborative environment.

Skills

Customer service

Team oriented

Communication

Multitasking

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Dumbo, NY is seeking a Care Coordinator to welcome patients, manage appointment flow, and respond promptly to inquiries. The role emphasizes hospitality, clear communication, and proactive patient support within a collaborative clinic culture.

As part of our team-based care model, you will guide patients through the intake and scheduling process while delivering excellent customer service and helping maintain a smooth clinic experience.