Care Coordinator - Patient Experience & Scheduling

Confluent Health; Round Rock (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

401(k) with employer matching up to 4%

Structured onboarding with 30/60/90‑d

Growth opportunities

Job summary

Confluent Health, LLC and its affiliates are equal opportunity employers committed to a diverse and inclusive workforce. The Care Coordinators serve as the heartbeat of the clinic, delivering a warm, organized, and professional patient experience from the first call to every visit.

This is a fast-paced role demanding calm ownership and multi-tasking across front desk tasks. The position is based in Round Rock, TX with full-time hours.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism.
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Communication

Organization

Multitasking

Follow-up

Education

High School Diploma or GED

Tools

Scheduling systems

Electronic medical records

Email

Spreadsheets

Phones

Computers

Job description

Confluent Health, LLC and its affiliates are equal opportunity employers committed to a diverse and inclusive workforce. The Care Coordinators serve as the heartbeat of the clinic, delivering a warm, organized, and professional patient experience from the first call to every visit.

This is a fast-paced role demanding calm ownership and multi-tasking across front desk tasks. The position is based in Round Rock, TX with full-time hours.