Care Coordinator - Front Desk & Patient Experience

Physical Therapy Central; Oklahoma City (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

PTO/Medical/Dental/Vision/401(k)

Training and onboarding

Growth opportunities

Job summary

Confluent Health is seeking a Care Coordinator to create a welcoming first impression for patients and referral sources. You will manage front desk duties, verify insurance, schedule appointments, and maintain accurate patient records with a patient-centered approach.

You will handle payments, protect privacy under HIPAA, and participate in a comprehensive training program designed to develop skills in EMR navigation and scheduling workflows.

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks and stay organized.
• Strong phone communication and professional demeanor.
• Basic computer skills and willingness to learn scheduling software.
• No prior medical experience required; comprehensive training will be provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, and following up for future visits.
• Collect copays, balances, and other patient payments accurately and professionally.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Phone etiquette

Organization

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health is seeking a Care Coordinator to create a welcoming first impression for patients and referral sources. You will manage front desk duties, verify insurance, schedule appointments, and maintain accurate patient records with a patient-centered approach.

You will handle payments, protect privacy under HIPAA, and participate in a comprehensive training program designed to develop skills in EMR navigation and scheduling workflows.