Care Coordinator: Front Desk & Patient Experience

All Star Physical Therapy; Fontana (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Family building and parental leave

401(k) with employer matching (up to 4

Structured onboarding with 30/60/90‑d°

Clear growth pathways in clinic roles

Collaborative team culture

Job summary

All Star Physical Therapy is seeking a full-time Front Desk Medical Receptionist to serve as the first voice and face for patients, delivering a warm, organized, and professional experience across calls and visits.

The role emphasizes multitasking in a fast-paced clinic, with comprehensive training provided in EMR navigation, scheduling workflows, and insurance basics, fostering growth into leadership paths within Confluent Health family.

Qualifications

• High School Diploma or GED is required.
• 1+ year of customer-facing or patient-facing experience.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations: check-in/out, scheduling, insurance verification, and phone calls.
• Review, schedule, and follow up on referrals; update patient records and explain next steps.
• Keep patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and payments accurately, with basic tracking or reconciliation.
• Protect patient privacy and HIPAA standards in all interactions.

Skills

Customer service

Communication skills

Multitasking

Phone etiquette

Computer literacy

HIPAA/privacy

Bilingual

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Excel

Job description

All Star Physical Therapy is seeking a full-time Front Desk Medical Receptionist to serve as the first voice and face for patients, delivering a warm, organized, and professional experience across calls and visits.

The role emphasizes multitasking in a fast-paced clinic, with comprehensive training provided in EMR navigation, scheduling workflows, and insurance basics, fostering growth into leadership paths within Confluent Health family.