Care Coordinator & Front Desk — Patient Experience

Advanced Physical Therapy; Winfield (KS); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

401(k) matching

Onboarding plan

Career growth

Team collaboration

Job summary

Advanced Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist. You are the first voice a patient hears and the first face they see, setting a welcoming, organized, and professional tone from the initial call through every visit.

This fast-paced role involves multitasking across scheduling, insurance verification, payments, and HIPAA compliance, with comprehensive training provided.

Qualifications

• HS diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone and handling upset callers with professionalism.
• Basic computer proficiency: scheduling software, emails, spreadsheets.
• No prior medical experience required — comprehensive training including EMR navigation and insurance basics.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Phone communication

Multitasking

Detail-oriented

EMR navigation

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Spreadsheets

Job description

Advanced Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist. You are the first voice a patient hears and the first face they see, setting a welcoming, organized, and professional tone from the initial call through every visit.

This fast-paced role involves multitasking across scheduling, insurance verification, payments, and HIPAA compliance, with comprehensive training provided.