Care Coordinator - Patient Experience & Front Desk

Colorado In Motion; Winfield (KS); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

401(k) with employer matching

Structured onboarding

Career growth opportunities

Buddy system

Job summary

Advanced Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist to join our team. You will be the welcoming first voice and face for patients, handling front desk operations, scheduling, insurance verification, and patient payments.

We offer a comprehensive benefits package and a structured onboarding plan with growth opportunities within the clinic leadership and management tracks.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone.
• Basic computer proficiency: scheduling software, emails, spreadsheets.
• No prior medical experience required — we provide comprehensive training including EMR navigation and scheduling workflows.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and following up for future visits.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions.

Skills

Customer service

Phone communication

Multitasking

Detail oriented

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Spreadsheets

Job description

Advanced Physical Therapy, a member of the Confluent Health family, is seeking a Full Time Front Desk Medical Receptionist to join our team. You will be the welcoming first voice and face for patients, handling front desk operations, scheduling, insurance verification, and patient payments.

We offer a comprehensive benefits package and a structured onboarding plan with growth opportunities within the clinic leadership and management tracks.