Care Coordinator | Client Care, Scheduling & Field Visits

Griswold; Red Bank (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Griswold Home Care in Red Bank, NJ is seeking a dedicated Care Coordinator to support office operations and fieldwork with clients and referral sources. The role blends social services, operations, customer service, and administrative tasks to ensure smooth daily care delivery.

Responsibilities include scheduling, conducting intakes and home visits, coordinating caregivers, resolving issues, maintaining compliance, and documenting accurately.

Qualifications

• Strong communication and interpersonal skills.
• Empathy and patient-centered approach.
• Attention to detail and accurate record-keeping.
• Ability to work in a fast-paced, multi-disciplinary environment.

Responsibilities

• Answer phones and handle scheduling tasks.
• Conduct telephone intakes with new or potential clients.
• Perform initial home visits to explain services and obtain signed service agreements.
• Execute follow-up home visits with existing clients.
• Coordinate, screen, and interview prospective caregivers.
• Maintain files to meet internal, state, and federal quality and compliance standards.
• Resolve client, family, and caregiver concerns.
• Coordinate caregiver replacements and scheduling.
• Conduct service calls with prospective clients.

Skills

Empathy

Communication skills

Emotional intelligence

Problem solving

Organization

Documentation

Job description

Griswold Home Care in Red Bank, NJ is seeking a dedicated Care Coordinator to support office operations and fieldwork with clients and referral sources. The role blends social services, operations, customer service, and administrative tasks to ensure smooth daily care delivery.

Responsibilities include scheduling, conducting intakes and home visits, coordinating caregivers, resolving issues, maintaining compliance, and documenting accurately.