Bilingual Care Coordinator: Client Care & Scheduling

Griswold Home Care NJSCFL; Town of Florida (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Plan

Performance bonus opportunities

Employee Assistance Program

Job summary

Griswold Home Care NJSCFL is seeking a Care Coordinator for our Southwest Florida office. This in-office role blends customer service with case management, scheduling, and caregiver coordination in a family-oriented team.

You will engage with clients, families, and caregivers, conduct telephone intakes and home visits, and ensure high-quality, compassionate care while maintaining accurate records and compliance.

Qualifications

• Fluent in English and Spanish, able to communicate with clients, families, and caregivers.
• Excellent communication with clients, families, and caregivers in professional settings.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate scheduling with Office Manager and handle administrative tasks.
• Conduct telephone intakes and home visits with clients using company vehicle.
• Perform follow-up visits to ensure satisfaction and quality of care.
• Manage caregiver placements, replacements, and substitutions.
• Resolve concerns with empathy and professionalism.
• Maintain accurate client and caregiver files for compliance.
• Screen, interview, and match caregivers to client needs.

Skills

Bilingual English/Spanish

Communication skills

Emotional intelligence

Organizational skills

Problem-solving

Job description

Griswold Home Care NJSCFL is seeking a Care Coordinator for our Southwest Florida office. This in-office role blends customer service with case management, scheduling, and caregiver coordination in a family-oriented team.

You will engage with clients, families, and caregivers, conduct telephone intakes and home visits, and ensure high-quality, compassionate care while maintaining accurate records and compliance.