Client Care Coordinator

Griswold Home Care for North Dallas, Garland & Rockwall; Lewes (DE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with match

Job summary

Griswold Home Care is seeking a compassionate Client Care Coordinator in Sussex and Kent Counties to manage client relationships, oversee service schedules, support caregivers, and ensure clear communication between clients, families, and the office team.

You will match caregivers to client needs, conduct intakes and follow-ups, and maintain accurate records while delivering high-quality, empathetic care to seniors and families.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Empathy, patience, and a genuine desire to serve seniors and their families.
• Previous home care or healthcare coordination experience a plus.

Responsibilities

• Serve as the primary point of contact for new and existing clients.
• Conduct client intakes, assessments, and ongoing check-ins.
• Coordinate caregiver schedules and match caregivers to clients based on needs and skillsets.
• Support caregivers with updates, training reminders, and problem-solving.
• Maintain accurate client records and documentation.
• Assist in resolving scheduling challenges or client concerns in a timely, professional manner.
• Collaborate with the office team to ensure smooth operations and excellent service.

Skills

Communication

Customer service

Organization

Multitasking

Empathy

Tools

Scheduling software

Job description

Now Hiring: Client Care Coordinator –Griswold Home Care for Sussex and Kent Counties

Griswold Home Care is seeking a compassionate, organized, and service-driven Client Care Coordinator to join our growing team. This role is essential in ensuring our clients receive the highest quality of care and that our caregivers feel supported and set up for success.

About the Role

The Client Care Coordinator is responsible for managing client relationships, overseeing service schedules, supporting caregivers, and ensuring seamless communication between clients, families, and our office team. You will be a key part of delivering the exceptional care Griswold is known for.

Responsibilities

• Serve as the primary point of contact for new and existing clients
• Conduct client intakes, assessments, and ongoing check‑ins
• Coordinate caregiver schedules and match caregivers to clients based on needs and skillsets
• Support caregivers with updates, training reminders, and problem‑solving
• Maintain accurate client records and documentation
• Assist in resolving scheduling challenges or client concerns in a timely, professional manner
• Collaborate with the office team to ensure smooth operations and excellent service

What We’re Looking For

• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment
• Empathy, patience, and a genuine desire to serve seniors and their families
• Previous home care or healthcare coordination experience a plus
• Proficiency with scheduling software is helpful (training provided)

Why JoinGriswold Home Care?

• Meaningful work that makes a difference in people’s lives
• Supportive, mission-driven team culture
• Opportunities for growth within the organization
• Competitive Pay

Benefits for this position include health, dental, and vision insurance, vacation, paid time off, and a matching 401(k) plan. The Care Coordinator plays a crucial role in guiding the organization and ensuring the quality of services provided.