Care Coordinator

Griswold; Red Bank (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Griswold Home Care in Red Bank, NJ is seeking a dedicated Care Coordinator to support office operations and fieldwork with clients and referral sources. The role blends social services, operations, customer service, and administrative tasks to ensure smooth daily care delivery.

Responsibilities include scheduling, conducting intakes and home visits, coordinating caregivers, resolving issues, maintaining compliance, and documenting accurately.

Qualifications

• Strong communication and interpersonal skills.
• Empathy and patient-centered approach.
• Attention to detail and accurate record-keeping.
• Ability to work in a fast-paced, multi-disciplinary environment.

Responsibilities

• Answer phones and handle scheduling tasks.
• Conduct telephone intakes with new or potential clients.
• Perform initial home visits to explain services and obtain signed service agreements.
• Execute follow-up home visits with existing clients.
• Coordinate, screen, and interview prospective caregivers.
• Maintain files to meet internal, state, and federal quality and compliance standards.
• Resolve client, family, and caregiver concerns.
• Coordinate caregiver replacements and scheduling.
• Conduct service calls with prospective clients.

Skills

Empathy

Communication skills

Emotional intelligence

Problem solving

Organization

Documentation

Job description

Join our dynamic team!

Salary: 50k plus $ 200.00 on call reimbursement

Care Coordinator Job Description

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones, to being in the field interacting with clients and referral sources, care coordinators scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all parts of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregiversSelect and interact with appropriate caregivers
• Conduct service calls with prospective clients

Requirements

CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, with strong verbal and written skills and pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Job Type: Full-time