Care Coordinator

Griswold Home Care for North Dallas, Garland & Rockwall; Red Bank (NJ); On-site; USD 50,000 - 55,000; Full time

Job summary

Griswold Home Care for North Dallas, Garland & Rockwall is seeking a Care Coordinator to support office operations, answer calls, and engage with clients and referral sources. The role blends social services, operations, and customer service in a fast-paced home-care setting.

Responsibilities include scheduling, conducting telephone intakes, visiting clients to explain services, coordinating caregivers, and maintaining compliant records.

Qualifications

• Must be empathetic, caring and compassionate.
• Excellent verbal and written communication skills.
• Highly organized with strong documentation.

Responsibilities

• Support office manager with scheduling and administrative duties.
• Conduct telephone intakes with new or potential clients.
• Perform initial home visits to explain services and obtain signed service agreements.
• Execute follow-up visits with existing clients.
• Coordinate, screen and interview prospective caregivers.
• Select and interact with appropriate caregivers.
• Coordinate service calls with prospective clients.

Skills

Nurturing

Strong verbal & written skills

Organized & detail oriented

Job description

Join our dynamic team!

Salary: 50k plus $ 200.00 on call reimbursement

CARE COORDINATOR JOB DESCRIPTION

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones, to being in the field interacting with clients and referral sources, care coordinators scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all parts of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

Requirements

CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, withstrong verbal and written skillsand pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Job Type: Full-time