Care Coordinator

Socket.dev; Red Bank (NJ); On-site; USD 42,000 - 57,000; Full time

Job summary

Griswold Home Care is seeking a dedicated Care Coordinator to support the daily operations of a home care office. The role involves answering phones, field visits, and interacting with clients and referral sources in a fast-paced, rewarding environment.

You will balance social services, operations, customer service, and HR tasks, coordinating scheduling, caregiver matching, and service calls while maintaining compliance standards and high-quality care.

Qualifications

• Nurturing, empathetic, and compassionate disposition.
• Strong verbal and written communication skills.
• Highly organized with attention to detail and documentation.

Responsibilities

• Support office manager with scheduling and administrative duties.
• Conduct telephone intakes with new or potential clients.
• Perform initial home visits to explain services and obtain a signed service agreement.
• Execute follow-up visits with existing clients.
• Manage scheduling, including replacement and substitute caregivers.
• Resolve client, family, and caregiver differences.

Skills

Nurturing ability

Strong verbal and written skills

Organized and detail oriented

Emotional intelligence

Creative problem solving

Job description

Join our dynamic team!

Salary: 50k plus $ 200.00 on call reimbursement

CARE COORDINATOR JOB DESCRIPTION

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones, to being in the field interacting with clients and referral sources, care coordinators scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all parts of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

Requirements

CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, withstrong verbal and written skillsand pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Job Type: Full-time