Care Coordination & Scheduling Specialist

Mercy; St. Louis (MO); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Mercy is seeking a detail-oriented scheduling and patient access specialist to manage referrals, pre-certifications, and insurance verifications. The role requires handling multiple facets of patient financial accounts and ensuring accurate documentation in EPIC.

Strong communication, computer skills, and knowledge of medical terminology are essential for success. This on-site position supports Mercy's mission and service standards.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year medical/clerical experience with customer service.
• Proficiency in computers, typing and Microsoft Office; strong communication skills.

Responsibilities

• Schedule patient care, referrals, procedures, and surgeries.
• Handle patient financial accounts including benefit assessment, insurance verification, and pre-certifications.
• Ensure patient information and documents are uploaded to EPIC.

Skills

Patient scheduling

Pre-authorization

Insurance verification

Customer service

Microsoft Office

Medical terminology

Typing

Communication

Education

High School Diploma or Equivalent

Tools

Epic RC/EMR

Job description

Mercy is seeking a detail-oriented scheduling and patient access specialist to manage referrals, pre-certifications, and insurance verifications. The role requires handling multiple facets of patient financial accounts and ensuring accurate documentation in EPIC.

Strong communication, computer skills, and knowledge of medical terminology are essential for success. This on-site position supports Mercy's mission and service standards.