Patient Care & Scheduling Concierge

UnitedHealth Group; Southborough (MA); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Stock purchase plan

401k contribution

Job summary

UnitedHealth Group is seeking a customer-focused professional in Southborough, MA to handle patient insurance verification, scheduling, and coordination. The role emphasizes accurate data entry, timely communication with patients, and adherence to department protocols.

The position requires at least 1 year of customer service experience. You will work on-site, supporting a busy clinic environment with comprehensive benefits and regular hours.

Qualifications

• 1+ years of customer service experience.

Responsibilities

• Verifies and authorizes patient insurance coverage and eligibility.
• Maintains collection records and makes daily cash deposits.
• Schedules patients accurately according to protocols.
• Completes patient check-out and coordinates scheduling.
• Provides education and pre-appointment instructions to patients.
• Receives patient inquiries about procedures, policies, and billing.

Skills

Critical thinking

Communication

Job description

UnitedHealth Group is seeking a customer-focused professional in Southborough, MA to handle patient insurance verification, scheduling, and coordination. The role emphasizes accurate data entry, timely communication with patients, and adherence to department protocols.

The position requires at least 1 year of customer service experience. You will work on-site, supporting a busy clinic environment with comprehensive benefits and regular hours.