Patient Care Concierge & Scheduling Coordinator

Optum; Branford (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Voluntary Benefits

Job summary

Optum is seeking a Medical Office Assistant to verify insurance coverage, manage patient information, collect co-pays, and coordinate appointments. The role requires strong administrative skills and healthcare experience while providing excellent customer service.

You will work closely with clinicians and staff to ensure accurate data, efficient scheduling, and smooth patient flow in Branford, CT. The potential for growth and participation in a comprehensive benefits program is highlighted.

Qualifications

• 1+ years of healthcare, customer service, and/or administrative experience.
• Access to reliable transportation and a valid US driver's license.

Responsibilities

• Verifies, re-verifies and authorizes patient insurance coverage and eligibility using computer systems.
• Verifies and updates demographic, insurance, and other patient information.
• Confirms, collects, and posts patient co-payments and other balances.
• Generates and tracks patient encounter forms and ensures completeness.
• Maintains records and makes daily cash deposits as assigned.
• Receives and addresses patient-care related calls and provides routine information.
• Resolves patient questions regarding scheduling and billing; handles prescriptions and reschedules.
• Schedules and coordinates patient visits and medical procedures.
• Notifies providers and patients of changes in scheduling or add-ons.

Skills

Healthcare experience

Customer service

Administrative duties

Education

High School Diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

Optum is seeking a Medical Office Assistant to verify insurance coverage, manage patient information, collect co-pays, and coordinate appointments. The role requires strong administrative skills and healthcare experience while providing excellent customer service.

You will work closely with clinicians and staff to ensure accurate data, efficient scheduling, and smooth patient flow in Branford, CT. The potential for growth and participation in a comprehensive benefits program is highlighted.