Care Coordination & Scheduling Specialist (Neurology)

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health's Neurology Call Center in Charlotte, NC is seeking a full-time Administrative Support role to handle referrals, authorizations, and patient coordination. The position runs Monday–Friday, 8:00 AM–5:00 PM, with a 40-hour work week and pay range shown.

Responsibilities include coordinating with providers, educating patients on insurance coverage, and ensuring timely scheduling of procedures and tests. Strong computer skills and healthcare insurance knowledge are preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage and Medical Necessity policies preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Education

High School Diploma or GED

Job description

Advocate Health's Neurology Call Center in Charlotte, NC is seeking a full-time Administrative Support role to handle referrals, authorizations, and patient coordination. The position runs Monday–Friday, 8:00 AM–5:00 PM, with a 40-hour work week and pay range shown.

Responsibilities include coordinating with providers, educating patients on insurance coverage, and ensuring timely scheduling of procedures and tests. Strong computer skills and healthcare insurance knowledge are preferred.