Care Coordination & Front Desk Specialist

Neighborhood Health; Springfield (TN); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Neighborhood Health in Springfield, TN is seeking a Customer Service Representative to join our non-clinical team. You will work with medical assistants, nurses and providers to ensure patients are seen quickly and receive quality primary care.

Responsibilities include answering calls, scheduling, translating for patients, verifying insurance, preparing charts, and assisting with enrollment tasks. A patient-centered, culturally competent approach and teamwork are essential.

Qualifications

• Knowledge of Medical terminology; Clerical experience; Medical Record experience

Responsibilities

• Answering Telephone; Opening mail and sending mail
• Requesting supplies; Scheduling Appointments; Translating for patients
• Passing out Birth Certificate Information Packets
• Assisting with CoverKids applications; Patient Check in
• Verifying Insurance/Passport (In Network & Out of Network)
• Scanning Patient ID/Driver License, Insurance Card, Capturing Patient Picture
• Creating charts (Different Numbering Systems for Clinics)
• Printing Encounter Tickets; Pulling Charts; Filling Charts
• Disclosure of Patient Information to other Medical or legal entities
• Check Out; Run daily Batch report and balancing batch report
• Collect and turn in all Encounter Fee Tickets daily to the Billing Department
• Keep track of all payments put into the system through Check Out
• Responsible for sending all payments to accounting department daily.
• Possess a positive demeanor; Register & check out patient in timely manner
• CoverKids application or Birth Certificate information packet
• Take patient messages for Medical Assistants and Providers
• Pull Charts with Encounter Fee Ticket attached
• Enter insurance in the system for Lab work; Sign in charts and put into provider mail box
• Take messages for Medical Assistant & provider
• Check over Encounter Fee Ticket to make sure it is complete
• Rotate Walk ins to each provider; Communicate with provider about the front desk policies and procedures
• Communicate the needs of the patients
• Reporting Patient complaints; Accountability of payments received in system
• Clear all encounters that are not seen by a Provider
• Send out medical records in a timely manner; Enter/Verify insurance for every patient
• Correct mistakes made through registration
• Maintain a warm and professional demeanor
• Maintain cultural sensitivity to a diverse customer and team composition; Act as a team member
• Take initiative in assisting other team members when needed
• Understand and comply with JCAHO patient safety standards including Guest Sign in book at all sites
• Understand and comply with OSHA’s Bloodborn Pathogen Standard and other OSHA safety measures
• Understand and comply with infection-control precautions
• Understand and comply with HIPPA and patient confidentiality standards
• Stay informed of insurance and TennCare information as it affects services
• Participate in continuing education, staff meetings and committees as requested
• Participate in cross-training to assure ability to move among clinic support positions
• Assist all sites in necessary staffing as requested
• Related duties as assigned

Skills

Medical terminology

Clerical experience

Medical record experience

Job description

Neighborhood Health in Springfield, TN is seeking a Customer Service Representative to join our non-clinical team. You will work with medical assistants, nurses and providers to ensure patients are seen quickly and receive quality primary care.

Responsibilities include answering calls, scheduling, translating for patients, verifying insurance, preparing charts, and assisting with enrollment tasks. A patient-centered, culturally competent approach and teamwork are essential.