Patient Services Specialist – Medical Front Desk (Multi-Location)

Weil-Foot-; Spring Hill (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

HSA Contribution

FSA

PTO

401k Match

EAP

Life Insurance

Disability

Job summary

Balance Health, serving the Middle Tennessee area including Spring Hill and Nashville, is hiring a Patient Services Representative. This role focuses on delivering excellent front-desk support, scheduling patient visits, handling insurance verification, and supporting daily clinic operations across two locations.

The ideal candidate brings 0–2 years of medical office experience, strong communication, and comfort with EMR systems.

Qualifications

• 0-2 years of experience in a medical front desk role.
• High-school diploma or equivalent.
• Ability to handle challenging situations with patience and professionalism.
• Excellent verbal, written, and listening communication skills.
• Reliable, punctual, and able to travel between two locations.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Answer calls and route to the appropriate staff; take detailed messages.
• Schedule appointments by phone and in person for new and existing patients.
• Greet patients, check them in and out, and manage appointment flow.
• Verify insurance coverage and collect co-pays; update demographics as needed.
• Ensure referrals and prior authorizations are in place; manage referrals efficiently.
• Maintain accurate records in the EMR system and handle administrative tasks.

Skills

Front Desk

Phone Etiquette

Appointment Scheduling

EMR System

Insurance Verification

Co-pay Collection

Referral Management

Communication

Teamwork

Time Management

MS Office

Education

High School Diploma

Tools

ModMed

Job description

Balance Health, serving the Middle Tennessee area including Spring Hill and Nashville, is hiring a Patient Services Representative. This role focuses on delivering excellent front-desk support, scheduling patient visits, handling insurance verification, and supporting daily clinic operations across two locations.

The ideal candidate brings 0–2 years of medical office experience, strong communication, and comfort with EMR systems.