Patient Scheduling Specialist - Care Center

Neighborhood Health; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

A community health organization in Nashville is seeking a Contact Center Representative to assist patients in scheduling appointments for primary and preventive care. The role requires strong communication skills, organizational abilities, and a desire to meet patient needs effectively. Responsibilities include managing appointment schedules, responding to inquiries, and maintaining records in NextGen. Candidates should have a high school diploma and previous experience in a customer service or contact center environment. This position is crucial for ensuring high-quality patient care.

Qualifications

• Strong verbal and written communication skills.
• Ability to analyze problems effectively.
• Good organizational skills and high stress tolerance.

Responsibilities

• Answer contacts professionally.
• Schedule appointments for patients.
• Maintain HIPAA compliance.
• Produce contact reports and other documentation.

Skills

strong verbal and written communication skills

problem analysis

good problem-solving skills

organizational skills

initiative

good judgment

ability to work as a member of a team

high stress tolerance and resilience

desire to meet scheduling and visit goals

Education

High School diploma or GED

Tools

NextGen

Job description

A community health organization in Nashville is seeking a Contact Center Representative to assist patients in scheduling appointments for primary and preventive care. The role requires strong communication skills, organizational abilities, and a desire to meet patient needs effectively. Responsibilities include managing appointment schedules, responding to inquiries, and maintaining records in NextGen. Candidates should have a high school diploma and previous experience in a customer service or contact center environment. This position is crucial for ensuring high-quality patient care.