Care Access Specialist: Streamline Patient Intakes

AdaptHealth; Gainesville (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Paid Parental Leave

Disability Insurance

Life and AD&D Insurance

FSA/HSA

Job summary

AdaptHealth is seeking an Intake Specialist to support patient access to care by coordinating referrals, reviewing documentation, and ensuring services are set up accurately and efficiently. You'll work with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly in a fast-paced healthcare environment.

This role rewards attention to detail, clear communication, and cross-team collaboration as

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate degree in Healthcare Administration, Business Administration or related field required.
• Experience in management, administrative, clerical, insurance, billing, calls center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills with attention to detail.

Responsibilities

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery.
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately.
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care.
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance.
• Maintain accurate, timely documentation of patient information and communications using electronic systems.
• Accurately enter referrals within established timeframes while meeting productivity and quality standards.

Skills

Communication skills

Multi-tasking

Microsoft Office

Healthcare systems

Education

High School Diploma or Associate degree

Tools

EMR systems

Job description

AdaptHealth is seeking an Intake Specialist to support patient access to care by coordinating referrals, reviewing documentation, and ensuring services are set up accurately and efficiently. You'll work with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly in a fast-paced healthcare environment.

This role rewards attention to detail, clear communication, and cross-team collaboration as