Care Operations Associate (Fully Remote)

Marble; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Marble is seeking a dedicated case manager to handle a caseload of referred families from referral through intake, delivering clear guidance and empathetic support. You will serve as their trusted contact during the intake process and coordinate with internal teams to unblock blockers.

You will engage families via phone, email, and other channels, addressing questions and navigating complex cases, while collaborating with Growth, Product, and Engineering to streamline workflows and improve

Responsibilities

• Manage a caseload of referred families from referral through intake
• Engage with families across phone, email, and other channels—answer questions, resolve blockers, and navigate complex cases with clarity and empathy
• Collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support day-to-day work

Job description

• Manage a caseload of referred families, serving as their trusted point of contact from referral through intake
• Engage with families across phone, email, and other channels—answering questions, resolving blockers, and navigating complex cases with clarity and empathy
• Collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day-to-day work