Remote Care Solutions Consultant

Honor; United States; À distance; USD 27 000 - 30 000; Plein temps

Avantages offerts par ce poste

Equity

401K with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Employee assistance program

Résumé du poste

Honor is seeking a Care Solutions Consultant to guide families through initial conversations about in-home, non-medical care and connect with potential clients by phone, email, chat, and text to understand needs and explain how our services help them age well at home. This role is high-energy and metrics-driven, handling 80–95 calls daily, with inbound/outbound activity and a schedule that includes evenings and every fourth weekend.

Training is remote and three weeks long.

Qualifications

• 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor’s degree or equivalent professional experience.
• Experience in a high-volume call center environment.
• Thrive in a metrics-driven environment and meet goals and incentives.
• Empathetic communicator who can balance compassion with confident sales execution.
• Experience working remotely and staying connected to a virtual team.

Responsabilités

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

Connaissances

Phone-based sales

Customer service

Empathetic communicator

Remote work experience

Formation

Bachelor’s degree

Outils

Salesforce

Description du poste

Honor is seeking a Care Solutions Consultant to guide families through initial conversations about in-home, non-medical care and connect with potential clients by phone, email, chat, and text to understand needs and explain how our services help them age well at home. This role is high-energy and metrics-driven, handling 80–95 calls daily, with inbound/outbound activity and a schedule that includes evenings and every fourth weekend.

Training is remote and three weeks long.