Family Care Operations Specialist

Marble; United States; Remoto; USD 55.000 - 75.000; Tempo integral

Resumo da vaga

Marble is seeking a dedicated case manager to handle a caseload of referred families from referral through intake, delivering clear guidance and empathetic support. You will serve as their trusted contact during the intake process and coordinate with internal teams to unblock blockers.

You will engage families via phone, email, and other channels, addressing questions and navigating complex cases, while collaborating with Growth, Product, and Engineering to streamline workflows and improve

Responsabilidades

• Manage a caseload of referred families from referral through intake
• Engage with families across phone, email, and other channels—answer questions, resolve blockers, and navigate complex cases with clarity and empathy
• Collaborate with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support day-to-day work

Descrição da vaga

Marble is seeking a dedicated case manager to handle a caseload of referred families from referral through intake, delivering clear guidance and empathetic support. You will serve as their trusted contact during the intake process and coordinate with internal teams to unblock blockers.

You will engage families via phone, email, and other channels, addressing questions and navigating complex cases, while collaborating with Growth, Product, and Engineering to streamline workflows and improve