Cardiology Patient Services Concierge & Scheduler

MedStar Health; Annapolis (MD); Sur place; USD 26 000 - 45 000; Plein temps

Résumé du poste

MedStar Health in Annapolis, MD seeks a front desk coordinator to greet patients, streamline flow, verify insurance and collect co-pays. You will register patients, schedule appointments, and handle payments and test requisitions.

Responsibilities include answering calls, triage, updating records, managing missed appointments, and supporting a positive patient experience in a fast-paced medical setting.

Qualifications

• Excellent interpersonal communication and outstanding customer service.
• Knowledge of medical terminology and effective oral and written communication.
• Ability to manage high-volume, fast-paced environment and prioritize tasks.

Responsabilités

• Greet patients and coordinate efficient patient flow.
• Register patients, verify insurance, collect co-pays and process TOS payments.
• Schedule appointments, follow ups and tests, and prepare requisitions.
• Answer phones, provide triage and relay messages.
• Update and file forms and maintain accurate patient records.
• Notify patients of missed appointments and track no-shows.
• Process front desk checkout and ensure timely data entry.

Connaissances

Customer service

Telephone etiquette

Medical terminology

High-pressure environment

Formation

High School Diploma or GED

Education substitution: 1 year substituted for 1 year work experience

Description du poste

MedStar Health in Annapolis, MD seeks a front desk coordinator to greet patients, streamline flow, verify insurance and collect co-pays. You will register patients, schedule appointments, and handle payments and test requisitions.

Responsibilities include answering calls, triage, updating records, managing missed appointments, and supporting a positive patient experience in a fast-paced medical setting.