Cardiology Patient Concierge & Scheduling Specialist

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a patient-facing front desk associate to greet patients, manage scheduling, collect co-pays, and update demographic and insurance information. The role supports efficient patient flow across the department and coordinates care through timely test requisitions and follow-up scheduling.

The ideal candidate brings strong customer service skills, medical terminology knowledge, and the ability to work in a fast-paced environment while maintaining professionalism and accuracy

Qualifications

• High School Diploma or GED required.
• One year of related education may substitute for one year of required work experience.
• Less than 1 year to 1 year experience in customer service, preferably in healthcare.
• Experience or familiarity with IDX/GE Centricity is preferred.

Responsibilities

• Greet patients in a courteous and professional manner and coordinate patient flow.
• Collect co-pays and process Time-of-Service payments; update demographics and insurance information.
• Schedule appointments, including follow-up and referrals, and prepare test requisitions.
• Respond to phone inquiries, provide triage when needed, and route messages promptly.
• Maintain accurate records, scans, indexes, and ensure timely entry of charges and patient data.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Medical terminology

Ability to work under pressure

Education

High School Diploma or GED

1 year of related education may substitute for 1 year of required work experience

Tools

IDX/GE Centricity

Scheduling systems

Electronic medical records

Job description

MedStar Health is seeking a patient-facing front desk associate to greet patients, manage scheduling, collect co-pays, and update demographic and insurance information. The role supports efficient patient flow across the department and coordinates care through timely test requisitions and follow-up scheduling.

The ideal candidate brings strong customer service skills, medical terminology knowledge, and the ability to work in a fast-paced environment while maintaining professionalism and accuracy