Cardiology Patient Access Specialist

Midwest Cardiovascular Institute; Thibodaux (LA); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) plan

Disability insurance

Life insurance

Training resources

Merit increases

Company events

Employee assistance program

Résumé du poste

Cardiovascular Institute of the South is seeking a dedicated Call Center/Reception role to be the first point of contact for patients and callers at the CIS location. You will manage a high-volume multi-line switchboard, schedule patient appointments, and route calls efficiently to support clinic operations.

You will contribute to a positive patient experience through clear communication, timely responses, and accurate documentation in the medical record, helping the care teams deliver timely

Qualifications

• Strong communication and listening skills with a customer-focused mindset.
• Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism.
• Experience with multi-line phone systems and scheduling software preferred.
• Detail-oriented with the ability to gather and document complete and accurate information.
• Reliable, adaptable, and willing to support team needs to ensure clinic success.

Responsabilités

• Serve as the first point of contact for patients and callers at the assigned CIS location.
• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism.
• Support clinic operations by scheduling patient appointments and ensuring timely call routing.
• Play a key role in delivering a positive patient experience through clear communication and responsiveness.
• Maintain accurate documentation and message routing within the medical record to support clinical teams.
• Meet or exceed call handling and productivity metrics that support access to care.

Connaissances

Communication skills

Active listening

Customer service

Multi-line phone system

Scheduling software

Detail-oriented

Formation

High School or better

Outils

Phone system

Description du poste

Cardiovascular Institute of the South is seeking a dedicated Call Center/Reception role to be the first point of contact for patients and callers at the CIS location. You will manage a high-volume multi-line switchboard, schedule patient appointments, and route calls efficiently to support clinic operations.

You will contribute to a positive patient experience through clear communication, timely responses, and accurate documentation in the medical record, helping the care teams deliver timely