Patient Access Specialist: Fast-Paced Medical Front Desk

Midwest Cardiovascular Institute; Lafayette (LA); Presencial; USD 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) with match

Disability insurance

Life insurance

Training resources

Merit-based increases

Company events

Employee Assistance Program (EAP)

Descripción de la vacante

Cardiovascular Institute of the South in Lafayette, LA is seeking a receptionist to be the first point of contact for patients and callers. You will manage a high-volume switchboard, schedule appointments, and ensure timely routing while delivering a positive patient experience.

Strong communication and accuracy are essential to support clinical teams and access to care. Join a team that values patient-centered service, professional conduct, and reliable, compassionate interactions in a

Formación

• High School diploma or higher.
• Equal Opportunity Employer; Know Your Rights notice under federal law.

Responsabilidades

• Serve as the first point of contact for patients and callers at the assigned CIS location.
• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism.
• Support clinic operations by scheduling patient appointments and ensuring timely call routing.
• Play a key role in delivering a positive patient experience through clear communication and responsiveness.
• Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently.
• Support continuity of care by scheduling appointments according to clinic guidelines and provider templates.
• Maintain accurate documentation and message routing within the medical record to support clinical teams.
• Meet or exceed call handling and productivity metrics that support access to care and operational excellence.
• Uphold CIS's patient-centered philosophy through courteous, respectful, and compassionate interactions.

Conocimientos

Communication skills

Active listening

Customer service mindset

Fast-paced environment handling

Educación

High School or better

Herramientas

Multi-line phone system

Scheduling software

Descripción del empleo

Cardiovascular Institute of the South in Lafayette, LA is seeking a receptionist to be the first point of contact for patients and callers. You will manage a high-volume switchboard, schedule appointments, and ensure timely routing while delivering a positive patient experience.

Strong communication and accuracy are essential to support clinical teams and access to care. Join a team that values patient-centered service, professional conduct, and reliable, compassionate interactions in a